We guarantee fresh, beautiful floral arrangements and quality gift items that recipient is sure to enjoy. If you or the person receiving your gift are not 100% satisfied, we will have your gift replaced. Please note that we can process returns and replaces/refunds only for items purchased from The Cake Town.
Shipping :
Orders are accepted daily, Monday to Sunday via webpage. At The Cake Town, we offer same day delivery.
- For rural areas if there is a no direct access via courier The Cake town will request recipient to pick up the item from nearest courier branch.
- If the order consist of products from different merchants delivery may complete in several steps but in desired day as different merchant has their own delivery schedule.
- We have developed a systematic way of delivery in order to attain accuracy and punctuality. We deliver quality products right to your doorstep arranged in exacting standards.
When you order online you will receive an online summary-receipt which is your proof of order. When we have completed our order processing, you will receive a personal e-mail reply, which is your proof that we have processed your order for delivery.
Refunds :
- In case of refund for delivered orders items must be return in original condition, unopened (still in its wrap) gift basket if any.
- We cannot accept returns of opened items, damaged items, personalized items or items returned more than 1 days after delivery.
- You will get your refund amount within a week.
To return a shipped item, please follow these steps they’re also on your packing slip.
- Indicate the reason for your return the packing slip next to the item you’re returning.
- Include the packing slip and all original documents in the package.
- We’ll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
- Your packing slip MUST accompany the return.
- All returns will be inspected by our Quality Assurance team before we can process a refund.
Cancellation :
- In case of cancellation of order by customer, must inform The Cake Town atleast 24 hours before delivery day.